Privacy policy

🔒 Privacy Policy – PetVista Qatar

At PetVista Qatar ("PetVista", "we", "our", or "us"), we are committed to protecting your personal data in accordance with the Qatar Personal Data Privacy Protection Law No. 13 of 2016.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.petvista.qa.

 

1️⃣ Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Payment information
  • Order details

Automatic Information

When you visit our website, we automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Cookies and usage data

This helps us improve your shopping experience.

 

2️⃣ How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional messages (only with your consent)

We do not sell your personal data to third parties.

 

3️⃣ Sharing Your Information

We may share your information with trusted service providers only when necessary, such as:

  • Delivery companies
  • Payment providers
  • Website hosting services
  • Marketing tools (if you subscribe)

All partners are required to protect your information.

 

4️⃣ Payment Security

All payments are processed securely through trusted payment gateways.

We do not store full credit or debit card details on our servers.

Payment information is handled using secure encryption technology.

 

5️⃣ Cookies Policy

We use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Provide personalized shopping experiences

You may disable cookies in your browser settings, but some features may not function properly.

 

6️⃣ Data Protection & Security

We take reasonable technical and administrative measures to protect your personal data from:

  • Unauthorized access
  • Misuse
  • Loss
  • Disclosure

Access to personal data is limited to authorized personnel only.

 

7️⃣ Your Rights Under Qatar Law

Under the Qatar Personal Data Privacy Protection Law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for marketing messages
  • Object to unauthorized data processing

To exercise these rights, contact us using the details below.

 

8️⃣ Data Retention

We retain your personal data only as long as necessary to:

  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After this period, your data will be securely deleted.

 

9️⃣ Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies separately.

 

🔟 Children's Privacy

Our services are not intended for individuals under the age of 18 without parental supervision.

We do not knowingly collect personal data from children.

 

1️⃣1️⃣ Policy Updates

We may update this Privacy Policy from time to time to reflect changes in:

  • Legal requirements
  • Business practices
  • Website features

Updated versions will be posted on this page.

 

1️⃣2️⃣ Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

PetVista Qatar
📧 Email: info@petvista.qa
📱 WhatsApp: +974 5521 3693
🌐 Website: www.petvista.qa