Terms of service

📄 Terms of Service – PetVista Qatar

Welcome to PetVista Qatar ("PetVista", "we", "our", or "us"). These Terms of Service govern your use of our website www.petvista.qa and the purchase of products from our store.

By accessing or using our website, you agree to comply with these Terms of Service.

1️⃣ General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under supervision of a parent or guardian
  • You agree not to use our products for any illegal or unauthorized purpose
  • You will not violate any laws or regulations of the State of Qatar

We reserve the right to refuse service to anyone at any time for any reason.

 

2️⃣ Products and Services

All products listed on PetVista Qatar are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities of products
  • Change product prices without prior notice
  • Refuse or cancel orders if necessary

We make every effort to display product images and descriptions accurately. However, slight variations may occur.

3️⃣ Pricing and Payments

All prices on our website are displayed in Qatari Riyal (QAR).

We accept secure payments through approved payment methods available on the website.

PetVista reserves the right to:

  • Correct pricing errors
  • Cancel orders placed with incorrect pricing
  • Refuse suspicious or fraudulent transactions

4️⃣ Orders and Acceptance

Once you place an order:

  • You will receive an order confirmation email or message
  • Order confirmation does not guarantee acceptance
  • We reserve the right to cancel orders due to:
    • Product unavailability
    • Incorrect pricing
    • Payment failure
    • Suspicious activity

If an order is cancelled, you will receive a full refund.

5️⃣ Delivery

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Product availability
  • External factors beyond our control

PetVista is not responsible for delays caused by:

  • Delivery services
  • Weather conditions
  • Government restrictions

Full details are provided in our Delivery Policy.

6️⃣ Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Key conditions include:

  • Returns accepted within 3 days of delivery
  • Damaged items must be reported within 48 hours
  • Opened pet food and hygiene items are non-returnable

Please review our Return Policy for full details.

7️⃣ Customer Responsibilities

Customers agree to:

  • Provide accurate contact and delivery information
  • Ensure availability to receive deliveries
  • Handle products according to usage instructions
  • Use pet products responsibly and appropriately

PetVista is not responsible for misuse of products.

8️⃣ Intellectual Property

All content on this website, including:

  • Logo
  • Images
  • Text
  • Graphics
  • Product descriptions

is the property of PetVista Qatar and protected by applicable intellectual property laws.

You may not copy, reproduce, or distribute content without permission.

9️⃣ Limitation of Liability

PetVista shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits
  • Delays in delivery
  • Damage caused by misuse of products

Our liability is limited to the value of the purchased product.

🔟 Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

1️⃣1️⃣ Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Delivery services
  • Marketing tools

We are not responsible for third-party service interruptions or errors.

1️⃣2️⃣ Governing Law

These Terms of Service are governed by the laws of the State of Qatar.

Any disputes arising from the use of this website shall be subject to the jurisdiction of Qatar courts.

1️⃣3️⃣ Changes to Terms

PetVista reserves the right to update these Terms of Service at any time.

Changes will be posted on this page with an updated date.

Continued use of the website after updates means acceptance of the revised Terms.

1️⃣4️⃣ Contact Information

If you have any questions about these Terms of Service, please contact us:

PetVista Qatar
📧 Email: info@petvista.qa
📱 WhatsApp: +974 5521 3693
🌐 Website: www.petvista.qa