Shipping policy

📦 Delivery Policy – PetVista Qatar

At PetVista Qatar, we aim to deliver your pet supplies quickly and safely across Qatar.

🚚 Delivery Coverage

We currently deliver to all areas within Qatar, including:

• Doha
• Al Wakrah
• Al Khor
• Lusail
• Al Rayyan
• Umm Salal
• Mesaieed
• Dukhan and surrounding areas

Delivery availability may vary depending on location.

⏱️ Delivery Time

• Standard Delivery: Same-day or next-day delivery
• Orders placed before 2:00 PM may qualify for same-day delivery

• Delivery Time: 1–2 business days
• Remote Areas: 1–3 business days depending on location

Delivery times may vary during:

• Public holidays
• High-demand periods
• Weather or traffic conditions

💰 Delivery Charges

• Standard Delivery Fee Across Doha: 7 QAR
• Free Delivery: On orders above 50 QAR
•  Note: For deliveries outside Doha city, an additional delivery fee may apply depending on the distance.
• Dukhan: 30 QAR
• AL Khor: 30 QAR
• Al-Shahaniya: 30 QAR
• Al Ruwais : 50 QAR
• Masaieed : 50 QAR

📦 Order Processing Time

Orders are processed within:

• Same day for orders placed during business hours
• Orders placed after business hours will be processed the next business day

Business Hours:
Saturday to Thursday
9:00 AM – 9:00 PM

📍 Delivery Requirements

Customers must:

• Provide an accurate delivery address
• Provide a valid phone number
• Be available to receive the delivery

If the customer is unavailable at delivery time:

• Our team will attempt to contact you
• A second delivery attempt may be arranged
• Additional delivery charges may apply

📞 Order Tracking

Once your order is shipped:

• You may receive a call or WhatsApp message
• Our delivery team will coordinate delivery timing

For delivery updates, contact us:

📧 info@petvista.qa
📱 +974 5521 3693

❗ Delivery Delays

PetVista is not responsible for delivery delays caused by:

• Incorrect delivery details
• Customer unavailability
• Weather conditions
• Traffic or government restrictions
• Public holidays

We will always try to inform customers of any delays.

📦 Damaged or Missing Items

If you receive:

• A damaged item
• Missing product
• Incorrect product

Please contact us within 48 hours of delivery.

Provide:

• Order number
• Photos of the item
• Description of the issue

We will arrange replacement or refund according to our Return & Refund Policy.

📞 Contact Us

For delivery inquiries, please contact:

PetVista Qatar
📧 Email: info@petvista.qa
📱 Phone / WhatsApp: +974 5521 3693
🌐 Website: www.petvista.qa