📦 Delivery Policy – PetVista Qatar
At PetVista Qatar, we aim to deliver your pet supplies quickly and safely across Qatar.
🚚 Delivery Coverage
We currently deliver to all areas within Qatar, including:
- Doha
- Al Wakrah
- Al Khor
- Lusail
- Al Rayyan
- Umm Salal
- Mesaieed
- Dukhan and surrounding areas
Delivery availability may vary depending on location.
⏱️ Delivery Time
- Standard Delivery: Same-day or next-day delivery
- Orders placed before 2:00 PM may qualify for same-day delivery
- Delivery Time: 1–2 business days
- Remote Areas: 1–3 business days depending on location
Delivery times may vary during:
- Public holidays
- High-demand periods
- Weather or traffic conditions
💰 Delivery Charges
- Standard Delivery Fee Across Doha: 10 QAR
- Free Delivery: On orders above 40 QAR
- Note: For deliveries outside Doha city, an additional delivery fee may apply depending on the distance.
- Dukhan: 30 QAR
- AL Khor: 30 QAR
- Al-Shahaniya: 30 QAR
- Al Ruwais : 50 QAR
- Masaieed : 50 QAR
📦 Order Processing Time
Orders are processed within:
- Same day for orders placed during business hours
- Orders placed after business hours will be processed the next business day
Business Hours:
Saturday to Thursday
9:00 AM – 9:00 PM
📍 Delivery Requirements
Customers must:
- Provide an accurate delivery address
- Provide a valid phone number
- Be available to receive the delivery
If the customer is unavailable at delivery time:
- Our team will attempt to contact you
- A second delivery attempt may be arranged
- Additional delivery charges may apply
📞 Order Tracking
Once your order is shipped:
- You may receive a call or WhatsApp message
- Our delivery team will coordinate delivery timing
For delivery updates, contact us:
📧 info@petvista.qa
📱 +974 5521 3693
❗ Delivery Delays
PetVista is not responsible for delivery delays caused by:
- Incorrect delivery details
- Customer unavailability
- Weather conditions
- Traffic or government restrictions
- Public holidays
We will always try to inform customers of any delays.
📦 Damaged or Missing Items
If you receive:
- A damaged item
- Missing product
- Incorrect product
Please contact us within 48 hours of delivery.
Provide:
- Order number
- Photos of the item
- Description of the issue
We will arrange replacement or refund according to our Return & Refund Policy.
📞 Contact Us
For delivery inquiries, please contact:
PetVista Qatar
📧 Email: info@petvista.qa
📱 Phone / WhatsApp: +974 5521 3693
🌐 Website: www.petvista.qa
