🐾 Return & Refund Policy – PetVista Qatar
At PetVista Qatar, we aim to provide high-quality pet supplies and excellent service. If you are not completely satisfied with your purchase, we are here to help.
📦 Return Eligibility
You may request a return within 3 days from the date of delivery.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The item must be in the same condition as received
- You must provide proof of purchase (order number or receipt)
- Return requests must be submitted within 3 days of receiving your order
Returns that do not meet these conditions may not be accepted.
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened pet food
- Opened pet treats
- Used grooming products
- Hygiene-related items
- Perishable goods
- Clearance or sale items
- Gift cards
- Any item that has been opened or used
These restrictions ensure the health and safety of pets.
🔄 Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
To process your request:
- Send clear photos of the item
- Include your order number
- Contact us via email or WhatsApp +97455213693
We will arrange:
- Replacement of the item, or
- Refund if replacement is not available
💰 Refund Process
Once your returned item is received and inspected:
- You will be notified regarding the approval or rejection of your refund
- Approved refunds will be processed within 3–5 business days
- Refunds will be issued to the original payment method
Please note:
-
Delivery charges are non-refundable, unless the return is due to our error
- Processing time may vary depending on your bank or payment provider
🚚 Return Delivery
Customers are responsible for return deliver costs unless:
- The item is defective
- The wrong item was delivered
- The item arrived damaged
❌ Order Cancellation
Orders may be cancelled before delivery.
Once an order has been delivered , it cannot be cancelled and must follow the return process.
📍 Return Address
Return instructions and return address will be provided after your return request is approved.
Please do not send items without approval, as they may not be accepted.
📞 Contact Us
If you have any questions about returns or refunds, please contact us:
PetVista Qatar
📧 Email: info@petvista.qa
📱 WhatsApp:+974 5521 3693
🌐 Website: www.petvista.qa
