Refund policy

🐾 Return & Refund Policy – PetVista Qatar

At PetVista Qatar, we aim to provide high-quality pet supplies and excellent service. If you are not completely satisfied with your purchase, we are here to help.

πŸ“¦ Return Eligibility

You may request a return within 3 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The item must be in the same condition as received
  • You must provide proof of purchase (order number or receipt)
  • Return requests must be submitted within 3 days of receiving your order

Returns that do not meet these conditions may not be accepted.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened pet food
  • Opened pet treats
  • Used grooming products
  • Hygiene-related items
  • Perishable goods
  • Clearance or sale items
  • Gift cards
  • Any item that has been opened or used

These restrictions ensure the health and safety of pets.

πŸ”„ Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To process your request:

  • Send clear photos of the item
  • Include your order number
  • Contact us via email or WhatsApp +97455213693

We will arrange:

  • Replacement of the item, or
  • Refund if replacement is not available

πŸ’° Refund Process

Once your returned item is received and inspected:

  • You will be notified regarding the approval or rejection of your refund
  • Approved refunds will be processed within 3–5 business days
  • Refunds will be issued to the original payment method

Please note:

  • Delivery charges are non-refundable, unless the return is due to our error
  • Processing time may vary depending on your bank or payment provider

🚚 Return Delivery

Customers are responsible for return deliver costs unless:

  • The item is defective
  • The wrong item was delivered
  • The item arrived damaged

❌ Order Cancellation

Orders may be cancelled before delivery.

Once an order has been delivered , it cannot be cancelled and must follow the return process.

πŸ“ Return Address

Return instructions and return address will be provided after your return request is approved.

Please do not send items without approval, as they may not be accepted.

πŸ“ž Contact Us

If you have any questions about returns or refunds, please contact us:

PetVista Qatar

πŸ“§ Email: info@petvista.qa

πŸ“± WhatsApp:+974 5521 3693

🌐 Website: www.petvista.qa